Professional Services

The Voice of Your Customer is a certified minority-owned marketing consulting firm that specializes in engaging niche, diverse and hard-to-reach populations. Located on Gilbert Avenue in the Walnut Hills community of Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: MBE, DBE, SBE, WBE, EDWOB and HUBZone.
The Voice of Your Customer offers the following services:
– Data Analysis
– Discrimination Testing
– Ethnographic Interviews and Observations
– Facilitations
– Focus Group
– In-depth Interviews
– Media Campaigns
– Mock Juries
– Mystery Observations and Program Compliance
– Online Research
– Operations Audits and Compliance Checks
– Product Testing
– Public Relations
– Research and Assessments
– Secret Shopping
– Social Marketing Campaigns

Do you want to take part in our focus groups? Fill out the registration form today!
Focus Group Registration Form
The Voice of Your Customer client list includes federal, state, regional and local government and quasi-government agencies, non-profit organizations, businesses, corporations, healthcare providers and educational institutions.

About the Owner
Crystal L. Kendrick, President of The Voice of Your Customer, has more than 25 years of global and domestic marketing experience specifically targeting hard to reach, underserved, international and niche populations. She holds a BBA in Marketing from Temple University and an MBA in Business Administration from Northern Kentucky University. Crystal completed Minority Business Executive Training Programs at Dartmouth College, Babson College and the University of Wisconsin.

Under her leadership, The Voice of Your Customer was named the NMSDC National Supplier of the Year and the Cincinnati PRSA Small Agency of the Year. Since 2007, The Voice of Your Customer has been recognized for outstanding achievements, innovation and community involvement by the Public Relations Society of America, South Central Ohio Minority Supplier Development Council, Women’s Business Enterprise National Council, US Small Business Administration and Cincinnati Chamber of Commerce.

Patricia Naylor Thomas is an experienced executive coach, speaker and author who specializes in guiding clients to leverage their unique talents and find the best platform for their passions in or outside of the corporate structure. Since becoming an entrepreneur, she’s coached thousands of incumbent and developing leaders, business owners and teams in for-profit, nonprofit and volunteer organizations.

Patricia provides organizational development, retreat facilitation, strategic planning,, leadership training and teambuilding services for clients such as Cisco Systems, salesforce.com, Bell Canada, the MTA, Comcast, Toshiba America, Broadridge Financial, the Women Presidents’ Organization and Economic Development Corporations in Queens and the Bronx, NY.

Patricia is a former two-term president of Greater Queens Chapter and a frequent speaker and panelist at career and business conferences such as Women Who Are Changing the World, Black Achievers in Industry, Women in Black, and the Wall Street Project. She’s been quoted as a business and career expert in the Wall Street Journal, Essence Magazine, Black Enterprise Magazine, the New York Carib News and the Journal of the Queens Chamber of Commerce. She was a featured coach on the national TV network program “Makeover Manor” and her interviews were broadcast on Sky Radio and WMCA.

In between engagements, Patricia loves to visit beautiful Caribbean islands and scuba dive, and returns energized to resume life back home in the residential borough of Queens, New York, where she and her life partner Eddy garden, grow vegetables and tend to their plants in a place called home. She also practices yoga and is a former ballet dancer and high school English teacher – good examples of personal transitions that demonstrate to her clients that they too can successfully shift career and life paths.

She is the author of 101 Wisdom Tips for Volunteer Leaders and 25 Success Secrets of Million Dollar Business Owners. She is completing her next book: Confessions of a Corporate Insider.

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